Modify or Cancel your reservation
Urban Travellers Hotel will make available the best guest room / price for the hotel (the "Best Price Guarantee"). "Urban Travellers Hotel Website" are the websites owned or operated by or on behalf of Urban Travellers Hotel bearing the logo and branding of Urban Travellers Hotel.
In the unlikely event that a lower price at Urban Travellers Hotel is made available on a non-Urban Travellers Hotel website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Urban Travellers Hotel will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.
PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to email@example.com. We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.